January 14, 2017 Markus Giesler Experience, CED, retail, cx16 Creating the Ultimate Luxury Fashion Customer Experience January 14, 2017 Markus Giesler Experience, CED, retail, cx16 Integrating in-store and online experience with collective emotions.
January 3, 2017 The Experience Designers Experience, cx16 2017: Designing Experiences of Hope January 3, 2017 The Experience Designers Experience, cx16 Firms can use hope-crafting strategies to enhance the customer experience and drive loyalty.
September 23, 2016 Markus Giesler Experience Customer Experience Spaces September 23, 2016 Markus Giesler Experience The invisible 95%.
April 11, 2016 Markus Giesler Markets, Experience Service Optimization Isn't Experience Design April 11, 2016 Markus Giesler Markets, Experience How to think about journey mapping?
