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Putting the Magic in CMO

Putting the Magic in CMO

Rich Karlgaard, in his Innovation Rules column in Forbes, suggests that two C-suite roles that are sure to change are the chief information officer (CIO) and chief marketing officer (CMO). “The CMO will spend less time communicating to the outside world and more time shaping the inside story,” writes Karlgaard. “What else can hold a liquid organization together, but purpose, values and story?”

The Power of Objects in Customer Experience Design

The Power of Objects in Customer Experience Design

Ever thought about why there is a nicely decorated table in every Pottery Barn? Objects have been traditionally marketed through the marketing mix using the four Ps to make products more appealing to consumers. However, objects can be more than something that is leveraged through product, price, promotion and place.

Love (and the Market) Actually

Love (and the Market) Actually

“Love, Actually” exemplifies a remarkable transformation from a society that understood female empowerment as a systemic concern to one that interprets all feminist concerns about empowerment through the ideological lens of market-based morality.

CX Design: Strategy Beyond Theatrics

CX Design: Strategy Beyond Theatrics

Why not all business is show business.

How Music Became an Experience (Again)

How Music Became an Experience (Again)

Once upon a time, the process for creating a record breaking band was very simple: find a talented artist, release an album, get it into heavy radio rotation, reach platinum sales, and stage a world tour. In 2014, however, for the first time in history, only one artist reached platinum sales: Taylor Swift.

'Alex from Target': Can I Do This With My Brand?

'Alex from Target': Can I Do This With My Brand?

As #alexfromtarget is fascinating the Internet and creating a ton of brand buzz for Target, marketers may be asking: Can I do this with my brand? The answer lies in marketing's knowledge about diffusion and market creation.

How Marketers Made (and Remade) Diamonds a Girl’s Best Friend

How Marketers Made (and Remade) Diamonds a Girl’s Best Friend

Diamonds – universally recognized as a token of status, wealth, power, and above all romance. It’s absurd actually, considering their lack of inherent value, but the intrigue around diamonds, or rather the myth market, has made them an inseparable and indispensible part of courtship and love. 

Zombie Brands: The Science Behind Undead Market Icons

Zombie Brands: The Science Behind Undead Market Icons

When companies and products die, their brands often live on. From Napster and Pan Am to Woolworth and Mister Donut - zombie brands abound. They have been resuscitated, redefined, or kept alive by unusual means. However, zombie brands are not all made from the same cloth. Some are brought back as nostalgic fashion icons, others have been sustained by passionate fans. Yet others simply continue exist in other parts of the world or in our imagination.

Apple Pay, CurrentC, and the Normalization of Credit/Debt

Apple Pay, CurrentC, and the Normalization of Credit/Debt

Paying for stuff has just gotten easier with Apple Pay - or so it seems. Apply Pay is a wireless payment system that lets owners of iPhone 6 pay for goods at retailers with wireless payment terminals. Users put their phones near the payment terminals, put their thumbs on the Touch ID button, and the transaction is complete.

When Brands Banter: Designing Doppelgänger Images

When Brands Banter: Designing Doppelgänger Images

From stories about Walmart as a corporate villain and pink slime at McDonald’s to jokes about Starbucks as “Starsucks” and Apple’s Bendgate. A brand’s meaning is not only created by the brand’s owner but rather by multiple stakeholders including journalists, celebrities, bloggers, activists, scientific experts, and consumers.

Why Brandy Melville Should Listen to Its Plus-Size Fans

Why Brandy Melville Should Listen to Its Plus-Size Fans

Brandy Melville offers fashion for "diverse California girls." And in Brandy Melville's opinion, this diversity is reflected in one size: small. "I don't think it causes a negative effect on the body image of any one of our shoppers because anyone can come in the store and find something. At other places, certain people can't find things at all." 

Netflix's Transformation: Big Data vs. Big Design

Netflix's Transformation: Big Data vs. Big Design

From streaming service to original content provider.

Teaching Consumers How to Rationalize on Your Behalf

Teaching Consumers How to Rationalize on Your Behalf

Focus group: Why are you using Botox? I use Botox because it’s so much cheaper and more effective than makeup, but also less painful than plastic surgery. Right? Probably wrong.

Just Why Is Ello So Naive?

Just Why Is Ello So Naive?

Challenging Facebook is not about delivering a naive message about privacy and freedom from ads. It is about understanding how we use the market, brands and technology to construct our moral identities.

Bendgate: 5 Things Apple Will Do Next

Bendgate: 5 Things Apple Will Do Next

There are two ways to address a brand image crisis: redesign the actual product or redesign people's expectations around the experience of consuming the brand. Here are five brand image revitalization tactics Apple will use next.

Re-envisioning Marketing: One Assemblage at a Time (Schulich Spotlight on Research 2014)

Re-envisioning Marketing: One Assemblage at a Time (Schulich Spotlight on Research 2014)

For Schulich Marketing Professor Markus Giesler, marketing is not the art of satisfying consumers. It’s the art of assembling markets. Is this why some of the world’s most successful companies are adopting his breakthrough approach? A journey into the world of market systems. 

Thoughts on the AMA-Sheth Foundation Doctoral Consortium and the Importance of Sub(Field) Friendships

Thoughts on the AMA-Sheth Foundation Doctoral Consortium and the Importance of Sub(Field) Friendships

We spend a lot of time telling our doctoral students about the importance of building friendships with their peers. And I’m really grateful for the friendships I have with Ashlee Humphreys, Amber Epp, Zeynep Arsel, Michelle Weinberger, Gulnur Tumbat, Risto Moisio, and many other CCT people. These are some of my closest friends and they have been great moral supporters, sparring partners, and friendly reviewers. These are my subfield friends.

The 40 Most Outstanding B-School Profs Under 40 In The World (Poets & Quants)

The 40 Most Outstanding B-School Profs Under 40 In The World (Poets & Quants)

Poets & Quants has published its "40 under 40" list and, somehow, they listed me as well - along with some stellar marketing colleagues including Kathleen Vohs, Harikesh Nair, and Nina Mazar. Thank you Poets & Quants and congrats to the other 39 colleagues!

http://poetsandquants.com/2014/02/12/the-40-best-b-school-profs-under-40/