Web Analytics Made Easy -
StatCounter

4 Values at the Heart of Good Experience Design

4 Values at the Heart of Good Experience Design

We’ve been hearing about “experiential marketing” and the “experience economy,” but what does it really mean to design a truly great customer experience? Here’s what we’ve learned.

Valentine's Day: A Global Perspective

Valentine's Day: A Global Perspective

This week, people all around the world will make very similar consumer decisions: buying a card, ordering flowers, getting chocolate, and booking a nice restaurant. With Valentine’s Day fast approaching, it seems that we are celebrating our feelings in a global village of love and romantic consumption. But is there more to the event than meets the commercial eye?

What Makes MBAs Stand Out?

What Makes MBAs Stand Out?

Today I deviate a bit from standard protocol and write about MBA teaching. That’s because I just saw a great ft.com interview featuring the Ross School’s Dean Alison Davis-Blake. She had an important message: Business schools must change their tactics for MBAs to get jobs.

How Beyoncé Made Market-Based Feminism Work

How Beyoncé Made Market-Based Feminism Work

“Feminist: a person who believes in the social, political, and economic equality of the sexes.” The above is an excerpt from ‘Flawless’ – a song from Beyoncé’s latest self-titled album, featuring Nigerian author Chimamanda Ngozi Adichie’s lecture on feminism.

Adjusting Your Marketing Across Cultures

Adjusting Your Marketing Across Cultures

Celebrating getting the book through Turkish customs, the absurdity of waiting and paying for your own work reminded me of cultural differences. In 1966, Cateora and Hess wrote “Marketing principles are universally applicable, and the marketer’s task is the same whether applied in Dimebox, Texas or Katmandu, Nepal.” Today we know better: even with global technologies and economic development, cultural differences abound and affect a marketer’s job.

Creating the New Man

Creating the New Man

Chivalry may not be dead, but today’s “modern man” is much different from days of old: he applies moisturizer and even wears makeup. While you may accept this as the norm (or find it shocking that we are even calling attention to it), it’s important to acknowledge it hasn’t always been this way. Sure our fathers applied Brut and Brylcreem, but these were basic items, commodities of sorts. Today it’s much more complicated.

My 5 Most Read Blogs in 2014

My 5 Most Read Blogs in 2014

One year ago, following a bet with the doctoral students, I started blogging about marketing and consumption topics. This was my first post. Since then, I have spent one hour every week on the subway, on the plane, or wherever else I was, writing something about market creation, brands, or consumer culture. It’s been a good first year. Currently, the blog has almost a million page views and 230,000+ visits per month.

McDonald's Marketing Misery

McDonald's Marketing Misery

Since the mid-1990s, McDonald’s has been chasing after consumer trends. That’s probably why it’s becoming increasingly irrelevant.

How Disney Has Inspired Loyalty and Love

How Disney Has Inspired Loyalty and Love

Why do people insist on Starbucks when Second Cup is right next door? Or buy Apple products instead of Dell even though they make the same technologies? Why do people love Disney? To most, the answer is simply, they “just do.” So how do we justify the irrationality of our choices? The answer lies in the brand itself and how they have effectively moved in to the “lovemark” territory, inspiring action and loyalty beyond reason and coming out as the only choice.

Re-Envisioning Marketing: One Chocolate Bar at a Time

Re-Envisioning Marketing: One Chocolate Bar at a Time

For most people, the journey into the world of marketing starts on the wrong foot: with the misleading proposition that marketing is the process of communicating value to consumers, thereby satisfying their needs and wants.

Boutiquification Strategy

Boutiquification Strategy

Do you remember when the best part of waking up was hearing the sound of the dripping and percolating Mr. Coffee coffeemaker preparing for the blissful moment of Folgers in your cup? For many coffee drinkers today, this is just a faint memory of their parents coffee habits in the 1980’s and 90’s. At that time, coffee was a bipolar product: regular or decaf.

Customer Experience is the New Marketing

Customer Experience is the New Marketing

Steve Cannon, President and CEO of Mercedes-Benz USA